Refund Policy
Last updated: 4 October 2026
This policy explains how certificate payments work. It does not reduce any rights you have under the Federal Competition and Consumer Protection Act 2018 that cannot be excluded.
1. Certificate fees are not refundable once issued
A certificate fee pays for a verified certificate for a course you have completed. Once the certificate has been issued to you, the service has been fully delivered and the fee is not refundable.
2. Paid but your certificate did not unlock
If your payment went through but your certificate is still locked, contact support at info@aiclubafrica.ng or WhatsApp +234 802 293 0602 with your name, phone number, the course and the Flutterwave transaction reference if you have it. We will confirm the payment and unlock your certificate.
3. Charged twice
If you were charged more than once for the same certificate, tell us and we will refund the extra charge to your original payment method through Flutterwave. This usually takes 5–10 working days depending on your bank.
4. School payments
Fees paid by a school are handled under the school's agreement with us. Students should contact their school.
5. Competition prizes
Part of certificate revenue funds school prize pools. Prizes are rewards for performance, not refunds.
6. Chargebacks
Please contact support before disputing a charge with your bank — we can usually fix the problem faster. If a payment is reversed, the certificate it paid for may be withdrawn.